All Systems Operational

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See the status of ptc's SaaS platform.

Uptime over the past 90 days. View historical uptime.
PTC Solutions Portal Operational
PTC Admin Center Operational
Kepware+ Operational
Creo+ Operational
Shared Services Operational
Visualization Content Services Operational
PTC Account Services Operational
Collaboration Service Operational
Vuforia Expert Capture Operational
Solution Manager Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 7, 2026

No incidents reported today.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Cloud database outage
Resolved - This incident has been resolved.
Mar 5, 07:53 UTC
Investigating - An issue with our cloud storage provider might create intermittent access issues to the platform.
Mar 5, 07:52 UTC
Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026
Long loading times for Procedures in Vuforia Editor and 3D Procedures in Vantage Web
Resolved - Upon further monitoring and investigation - the performance issues are more periodic and less frequent than initially assumed. We have identified improvements that are now in development and targeting to include those improvements in our next 3.26 (April) release. In the meantime, if you are experiencing long load-times - please contact Technical Support where we can verify if it is a result of this issue and inform you when it has cleared.
Feb 25, 18:15 UTC
Update - While the situation has improved, we are still seeing some rare intermittent load spikes. We continue to monitor the situation while working on further mitigations.
Feb 14, 19:48 UTC
Monitoring - A mitigation has been deployed at around 2026-02-12 8:50 UTC and we are monitoring the situation.
Feb 12, 09:29 UTC
Identified - The issue has been identified and a mitigation is currently implemented and tested. We plan to provide a hotfix during this week, while we continue to monitor the situation.
Feb 10, 11:00 UTC
Investigating - Vuforia Vantage (Mobile) as well as 2D procedures in Vantage Web are unaffected. It appears to be an intermittent issue, and a potential root cause is currently under investigation. We are monitoring the situation and are preparing a workaround.
Feb 9, 17:28 UTC
Planned PTC Platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 25, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 15:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 13:23 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 13:18 UTC
Scheduled - We will be undergoing scheduled maintenance between 9:00–9:30 AM CT. While no interruption is expected, a brief service disruption lasting a few seconds may occur.
Feb 19, 13:16 UTC
Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

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