{
  "page": {
    "id": "ld8wp5t1jq62",
    "name": "Atlas Status Page",
    "url": "https://status.ptc.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"PTC Solutions Portal","created_at":"2022-03-30T17:22:11.217Z","updated_at":"2026-11-05T11:35:56.652Z","position":1,"description":"Web application guiding people to the various PTC applications for which they have access.","showcase":false,"start_date":"2022-03-30T00:00:00.000Z","id":"p4pjphltwm6f","group_id":null,"page_id":"ld8wp5t1jq62"},{"status":"operational","name":"PTC Admin Center","created_at":"2022-01-03T16:14:01.253Z","updated_at":"2026-11-05T11:35:56.698Z","position":2,"description":"Web application used by customer administrators to manage access to PTC products.","showcase":false,"start_date":"2022-01-03T00:00:00.000Z","id":"6rf7v34pzs7c","group_id":null,"page_id":"ld8wp5t1jq62"},{"status":"operational","name":"Kepware+","created_at":"2022-01-03T16:14:01.238Z","updated_at":"2026-11-05T11:35:56.787Z","position":3,"description":"Frontend Web Application for Kepware+","showcase":false,"start_date":"2022-01-03T00:00:00.000Z","id":"hjzsstl21djw","group_id":null,"page_id":"ld8wp5t1jq62"},{"status":"operational","name":"Creo+","created_at":"2022-01-27T20:37:50.112Z","updated_at":"2026-11-05T11:35:56.867Z","position":4,"description":null,"showcase":false,"start_date":"2022-01-27T00:00:00.000Z","id":"fp5cmqr14fnk","group_id":null,"page_id":"ld8wp5t1jq62"},{"status":"operational","name":"Shared Services","created_at":"2022-01-28T14:15:38.423Z","updated_at":"2022-03-30T17:40:31.657Z","position":5,"description":"Services used across multiple applications","showcase":false,"start_date":null,"id":"3r68f1zdwckn","group_id":null,"page_id":"ld8wp5t1jq62","components":["fxn9rgrztwv2","snsm2yhbtbm1","xd49krvb57gz"]},{"status":"operational","name":"Vuforia Expert Capture","created_at":"2023-08-08T13:02:55.033Z","updated_at":"2026-11-05T11:35:56.902Z","position":6,"description":"Vuforia Expert Capture web application","showcase":false,"start_date":"2023-08-08T00:00:00.000Z","id":"72qlsqwhgnmx","group_id":null,"page_id":"ld8wp5t1jq62"},{"status":"operational","name":"Solution Manager","created_at":"2026-02-19T13:21:27.112Z","updated_at":"2026-11-05T11:35:56.943Z","position":7,"description":"Centralized management and monitoring for supported PTC cloud solutions on the Atlas platform.","showcase":true,"start_date":"2026-02-19T00:00:00.000Z","id":"d44xjy0kj9r1","group_id":null,"page_id":"ld8wp5t1jq62"}],
  "incidents": [{"name":"Planned Vuforia Expert Capture Maintenance","status":"scheduled","created_at":"2026-10-19T08:23:07.681Z","updated_at":"2026-10-19T08:23:07.768Z","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/9s6j3qw2fvc0","scheduled_for":"2026-12-08T03:30:00.000Z","scheduled_until":"2026-12-08T04:30:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-19T08:23:07.675Z","reminder_intervals":null,"id":"t7ng4507yv3f","page_id":"ld8wp5t1jq62","incident_updates":[{"status":"scheduled","body":"As part of our 3.28 release -- Vuforia Expert Capture will be temporarily unavailable on Tuesday, December 8th from 3:30 AM - 4:30 AM UTC.\n\nDuring this 1-hour window - users will be unable to access Vuforia Expert Capture. We apologize for any inconvenience.","created_at":"2026-10-19T08:23:07.765Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-19T08:23:07.765Z","display_at":"2026-10-19T08:23:07.765Z","deliver_notifications":true,"tweet_id":null,"id":"8l3dwsxl9l8y","incident_id":"t7ng4507yv3f","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Vuforia Expert Capture","created_at":"2023-08-08T13:02:55.033Z","updated_at":"2026-11-05T11:35:56.902Z","position":6,"description":"Vuforia Expert Capture web application","showcase":false,"start_date":"2023-08-08T00:00:00.000Z","id":"72qlsqwhgnmx","page_id":"ld8wp5t1jq62","group_id":null}]},{"name":"Planned Maintenance - Identity Provider","status":"completed","created_at":"2026-11-04T15:34:15.162Z","updated_at":"2026-11-05T11:35:57.165Z","monitoring_at":null,"resolved_at":"2026-11-05T11:35:57.116Z","impact":"maintenance","shortlink":"https://stspg.io/wct97rgtc600","scheduled_for":"2026-11-05T02:00:00.000Z","scheduled_until":"2026-11-05T03:30:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-11-05T01:01:19.524Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-11-04T15:34:15.136Z","reminder_intervals":null,"id":"93n362jl9c6b","page_id":"ld8wp5t1jq62","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-11-05T11:35:57.116Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-05T11:35:57.116Z","display_at":"2026-11-05T11:35:57.116Z","deliver_notifications":true,"tweet_id":null,"id":"ycszw7shz2yj","incident_id":"93n362jl9c6b","custom_tweet":null,"affected_components":[{"code":"hjzsstl21djw","name":"Kepware+","old_status":"under_maintenance","new_status":"operational"},{"code":"6rf7v34pzs7c","name":"PTC Admin Center","old_status":"under_maintenance","new_status":"operational"},{"code":"fp5cmqr14fnk","name":"Creo+","old_status":"under_maintenance","new_status":"operational"},{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"under_maintenance","new_status":"operational"},{"code":"snsm2yhbtbm1","name":"Shared Services - PTC Account Services","old_status":"under_maintenance","new_status":"operational"},{"code":"xd49krvb57gz","name":"Shared Services - Collaboration Service","old_status":"under_maintenance","new_status":"operational"},{"code":"p4pjphltwm6f","name":"PTC Solutions Portal","old_status":"under_maintenance","new_status":"operational"},{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"under_maintenance","new_status":"operational"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-11-05T02:00:12.335Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-05T02:00:12.335Z","display_at":"2026-11-05T02:00:12.335Z","deliver_notifications":true,"tweet_id":null,"id":"t216b63qyngp","incident_id":"93n362jl9c6b","custom_tweet":null,"affected_components":[{"code":"hjzsstl21djw","name":"Kepware+","old_status":"operational","new_status":"under_maintenance"},{"code":"6rf7v34pzs7c","name":"PTC Admin Center","old_status":"operational","new_status":"under_maintenance"},{"code":"fp5cmqr14fnk","name":"Creo+","old_status":"operational","new_status":"under_maintenance"},{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"operational","new_status":"under_maintenance"},{"code":"snsm2yhbtbm1","name":"Shared Services - PTC Account Services","old_status":"operational","new_status":"under_maintenance"},{"code":"xd49krvb57gz","name":"Shared Services - Collaboration Service","old_status":"operational","new_status":"under_maintenance"},{"code":"p4pjphltwm6f","name":"PTC Solutions Portal","old_status":"operational","new_status":"under_maintenance"},{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"under_maintenance"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-11-05T01:01:19.277Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-05T01:01:19.277Z","display_at":"2026-11-05T01:01:19.277Z","deliver_notifications":true,"tweet_id":null,"id":"hfw17f7j8dyn","incident_id":"93n362jl9c6b","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"The Identity Provider used by PTC will be performing planned maintenance during this time.\n\nThere is no expected impact for customers, but there may be brief interruptions as the configuration is rolled out.","created_at":"2026-11-04T15:34:15.264Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-04T15:34:15.264Z","display_at":"2026-11-04T15:34:15.264Z","deliver_notifications":true,"tweet_id":null,"id":"8x9jp1cnbbft","incident_id":"93n362jl9c6b","custom_tweet":null,"affected_components":[{"code":"hjzsstl21djw","name":"Kepware+","old_status":"operational","new_status":"operational"},{"code":"6rf7v34pzs7c","name":"PTC Admin Center","old_status":"operational","new_status":"operational"},{"code":"fp5cmqr14fnk","name":"Creo+","old_status":"operational","new_status":"operational"},{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"operational","new_status":"operational"},{"code":"snsm2yhbtbm1","name":"Shared Services - PTC Account Services","old_status":"operational","new_status":"operational"},{"code":"xd49krvb57gz","name":"Shared Services - Collaboration Service","old_status":"operational","new_status":"operational"},{"code":"p4pjphltwm6f","name":"PTC Solutions Portal","old_status":"operational","new_status":"operational"},{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"operational"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Visualization Content Services","created_at":"2022-01-27T20:37:04.649Z","updated_at":"2026-11-05T11:35:56.600Z","position":1,"description":"Data Conversion Service","showcase":false,"start_date":"2022-01-27T00:00:00.000Z","id":"fxn9rgrztwv2","page_id":"ld8wp5t1jq62","group_id":"3r68f1zdwckn"},{"status":"operational","name":"PTC Solutions Portal","created_at":"2022-03-30T17:22:11.217Z","updated_at":"2026-11-05T11:35:56.652Z","position":1,"description":"Web application guiding people to the various PTC applications for which they have access.","showcase":false,"start_date":"2022-03-30T00:00:00.000Z","id":"p4pjphltwm6f","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"PTC Admin Center","created_at":"2022-01-03T16:14:01.253Z","updated_at":"2026-11-05T11:35:56.698Z","position":2,"description":"Web application used by customer administrators to manage access to PTC products.","showcase":false,"start_date":"2022-01-03T00:00:00.000Z","id":"6rf7v34pzs7c","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"PTC Account Services","created_at":"2022-03-30T17:21:20.384Z","updated_at":"2026-11-05T11:35:56.744Z","position":2,"description":"Backend services responsible for access control assignments, customer account memberships, and general user information.","showcase":false,"start_date":"2022-03-30T00:00:00.000Z","id":"snsm2yhbtbm1","page_id":"ld8wp5t1jq62","group_id":"3r68f1zdwckn"},{"status":"operational","name":"Kepware+","created_at":"2022-01-03T16:14:01.238Z","updated_at":"2026-11-05T11:35:56.787Z","position":3,"description":"Frontend Web Application for Kepware+","showcase":false,"start_date":"2022-01-03T00:00:00.000Z","id":"hjzsstl21djw","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"Collaboration Service","created_at":"2022-02-02T12:06:34.554Z","updated_at":"2026-11-05T11:35:56.827Z","position":3,"description":null,"showcase":false,"start_date":"2022-02-02T00:00:00.000Z","id":"xd49krvb57gz","page_id":"ld8wp5t1jq62","group_id":"3r68f1zdwckn"},{"status":"operational","name":"Creo+","created_at":"2022-01-27T20:37:50.112Z","updated_at":"2026-11-05T11:35:56.867Z","position":4,"description":null,"showcase":false,"start_date":"2022-01-27T00:00:00.000Z","id":"fp5cmqr14fnk","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"Vuforia Expert Capture","created_at":"2023-08-08T13:02:55.033Z","updated_at":"2026-11-05T11:35:56.902Z","position":6,"description":"Vuforia Expert Capture web application","showcase":false,"start_date":"2023-08-08T00:00:00.000Z","id":"72qlsqwhgnmx","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"Solution Manager","created_at":"2026-02-19T13:21:27.112Z","updated_at":"2026-11-05T11:35:56.943Z","position":7,"description":"Centralized management and monitoring for supported PTC cloud solutions on the Atlas platform.","showcase":true,"start_date":"2026-02-19T00:00:00.000Z","id":"d44xjy0kj9r1","page_id":"ld8wp5t1jq62","group_id":null}]},{"name":"Cloud resources maintenance","status":"completed","created_at":"2026-10-30T08:06:46.954Z","updated_at":"2026-10-30T11:15:15.505Z","monitoring_at":null,"resolved_at":"2026-10-30T11:15:15.457Z","impact":"maintenance","shortlink":"https://stspg.io/96pj1m09bbks","scheduled_for":"2026-10-30T08:07:00.000Z","scheduled_until":"2026-10-30T10:07:00.000Z","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-30T08:06:46.928Z","reminder_intervals":null,"id":"cfqsspbrs1g2","page_id":"ld8wp5t1jq62","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-10-30T11:15:15.457Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-30T11:15:15.457Z","display_at":"2026-10-30T11:15:15.457Z","deliver_notifications":true,"tweet_id":null,"id":"0j22fh8qyn6g","incident_id":"cfqsspbrs1g2","custom_tweet":null,"affected_components":[{"code":"hjzsstl21djw","name":"Kepware+","old_status":"under_maintenance","new_status":"operational"},{"code":"6rf7v34pzs7c","name":"PTC Admin Center","old_status":"under_maintenance","new_status":"operational"},{"code":"fp5cmqr14fnk","name":"Creo+","old_status":"under_maintenance","new_status":"operational"},{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"under_maintenance","new_status":"operational"},{"code":"snsm2yhbtbm1","name":"Shared Services - PTC Account Services","old_status":"under_maintenance","new_status":"operational"},{"code":"xd49krvb57gz","name":"Shared Services - Collaboration Service","old_status":"under_maintenance","new_status":"operational"},{"code":"p4pjphltwm6f","name":"PTC Solutions Portal","old_status":"under_maintenance","new_status":"operational"},{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"under_maintenance","new_status":"operational"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-10-30T08:07:07.693Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-30T08:07:07.693Z","display_at":"2026-10-30T08:07:07.693Z","deliver_notifications":true,"tweet_id":null,"id":"sy7bxdmj5b9y","incident_id":"cfqsspbrs1g2","custom_tweet":null,"affected_components":[{"code":"hjzsstl21djw","name":"Kepware+","old_status":"operational","new_status":"under_maintenance"},{"code":"6rf7v34pzs7c","name":"PTC Admin Center","old_status":"operational","new_status":"under_maintenance"},{"code":"fp5cmqr14fnk","name":"Creo+","old_status":"operational","new_status":"under_maintenance"},{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"operational","new_status":"under_maintenance"},{"code":"snsm2yhbtbm1","name":"Shared Services - PTC Account Services","old_status":"operational","new_status":"under_maintenance"},{"code":"xd49krvb57gz","name":"Shared Services - Collaboration Service","old_status":"operational","new_status":"under_maintenance"},{"code":"p4pjphltwm6f","name":"PTC Solutions Portal","old_status":"operational","new_status":"under_maintenance"},{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"under_maintenance"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Our cloud provider will perform a scheduled maintenance and services might experience intermittent unavailability","created_at":"2026-10-30T08:06:47.078Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-30T08:06:47.078Z","display_at":"2026-10-30T08:06:47.078Z","deliver_notifications":true,"tweet_id":null,"id":"mbxt2lwxl4w5","incident_id":"cfqsspbrs1g2","custom_tweet":null,"affected_components":[{"code":"hjzsstl21djw","name":"Kepware+","old_status":"operational","new_status":"operational"},{"code":"6rf7v34pzs7c","name":"PTC Admin Center","old_status":"operational","new_status":"operational"},{"code":"fp5cmqr14fnk","name":"Creo+","old_status":"operational","new_status":"operational"},{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"operational","new_status":"operational"},{"code":"snsm2yhbtbm1","name":"Shared Services - PTC Account Services","old_status":"operational","new_status":"operational"},{"code":"xd49krvb57gz","name":"Shared Services - Collaboration Service","old_status":"operational","new_status":"operational"},{"code":"p4pjphltwm6f","name":"PTC Solutions Portal","old_status":"operational","new_status":"operational"},{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"operational"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Visualization Content Services","created_at":"2022-01-27T20:37:04.649Z","updated_at":"2026-11-05T11:35:56.600Z","position":1,"description":"Data Conversion Service","showcase":false,"start_date":"2022-01-27T00:00:00.000Z","id":"fxn9rgrztwv2","page_id":"ld8wp5t1jq62","group_id":"3r68f1zdwckn"},{"status":"operational","name":"PTC Solutions Portal","created_at":"2022-03-30T17:22:11.217Z","updated_at":"2026-11-05T11:35:56.652Z","position":1,"description":"Web application guiding people to the various PTC applications for which they have access.","showcase":false,"start_date":"2022-03-30T00:00:00.000Z","id":"p4pjphltwm6f","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"PTC Admin Center","created_at":"2022-01-03T16:14:01.253Z","updated_at":"2026-11-05T11:35:56.698Z","position":2,"description":"Web application used by customer administrators to manage access to PTC products.","showcase":false,"start_date":"2022-01-03T00:00:00.000Z","id":"6rf7v34pzs7c","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"PTC Account Services","created_at":"2022-03-30T17:21:20.384Z","updated_at":"2026-11-05T11:35:56.744Z","position":2,"description":"Backend services responsible for access control assignments, customer account memberships, and general user information.","showcase":false,"start_date":"2022-03-30T00:00:00.000Z","id":"snsm2yhbtbm1","page_id":"ld8wp5t1jq62","group_id":"3r68f1zdwckn"},{"status":"operational","name":"Kepware+","created_at":"2022-01-03T16:14:01.238Z","updated_at":"2026-11-05T11:35:56.787Z","position":3,"description":"Frontend Web Application for Kepware+","showcase":false,"start_date":"2022-01-03T00:00:00.000Z","id":"hjzsstl21djw","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"Collaboration Service","created_at":"2022-02-02T12:06:34.554Z","updated_at":"2026-11-05T11:35:56.827Z","position":3,"description":null,"showcase":false,"start_date":"2022-02-02T00:00:00.000Z","id":"xd49krvb57gz","page_id":"ld8wp5t1jq62","group_id":"3r68f1zdwckn"},{"status":"operational","name":"Creo+","created_at":"2022-01-27T20:37:50.112Z","updated_at":"2026-11-05T11:35:56.867Z","position":4,"description":null,"showcase":false,"start_date":"2022-01-27T00:00:00.000Z","id":"fp5cmqr14fnk","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"Vuforia Expert Capture","created_at":"2023-08-08T13:02:55.033Z","updated_at":"2026-11-05T11:35:56.902Z","position":6,"description":"Vuforia Expert Capture web application","showcase":false,"start_date":"2023-08-08T00:00:00.000Z","id":"72qlsqwhgnmx","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"Solution Manager","created_at":"2026-02-19T13:21:27.112Z","updated_at":"2026-11-05T11:35:56.943Z","position":7,"description":"Centralized management and monitoring for supported PTC cloud solutions on the Atlas platform.","showcase":true,"start_date":"2026-02-19T00:00:00.000Z","id":"d44xjy0kj9r1","page_id":"ld8wp5t1jq62","group_id":null}]},{"name":"Cloud resources maintenance","status":"completed","created_at":"2026-10-06T09:50:48.893Z","updated_at":"2026-10-06T13:35:42.301Z","monitoring_at":null,"resolved_at":"2026-10-06T13:35:42.256Z","impact":"maintenance","shortlink":"https://stspg.io/46540g6m0bb3","scheduled_for":"2026-10-06T10:00:00.000Z","scheduled_until":"2026-10-06T12:00:00.000Z","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-06T09:50:48.871Z","reminder_intervals":null,"id":"jg2v20rqxxxy","page_id":"ld8wp5t1jq62","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-10-06T13:35:42.256Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T13:35:42.256Z","display_at":"2026-10-06T13:35:42.256Z","deliver_notifications":false,"tweet_id":null,"id":"80mpsp1b6rs9","incident_id":"jg2v20rqxxxy","custom_tweet":null,"affected_components":[{"code":"hjzsstl21djw","name":"Kepware+","old_status":"operational","new_status":"operational"},{"code":"6rf7v34pzs7c","name":"PTC Admin Center","old_status":"operational","new_status":"operational"},{"code":"fp5cmqr14fnk","name":"Creo+","old_status":"operational","new_status":"operational"},{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"operational","new_status":"operational"},{"code":"snsm2yhbtbm1","name":"Shared Services - PTC Account Services","old_status":"operational","new_status":"operational"},{"code":"xd49krvb57gz","name":"Shared Services - Collaboration Service","old_status":"operational","new_status":"operational"},{"code":"p4pjphltwm6f","name":"PTC Solutions Portal","old_status":"operational","new_status":"operational"},{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"operational"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Some intermittent issues might be observed during this time.","created_at":"2026-10-06T09:50:49.078Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T09:50:49.078Z","display_at":"2026-10-06T09:50:49.078Z","deliver_notifications":false,"tweet_id":null,"id":"63pg8x1025g3","incident_id":"jg2v20rqxxxy","custom_tweet":null,"affected_components":[{"code":"hjzsstl21djw","name":"Kepware+","old_status":"operational","new_status":"operational"},{"code":"6rf7v34pzs7c","name":"PTC Admin Center","old_status":"operational","new_status":"operational"},{"code":"fp5cmqr14fnk","name":"Creo+","old_status":"operational","new_status":"operational"},{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"operational","new_status":"operational"},{"code":"snsm2yhbtbm1","name":"Shared Services - PTC Account Services","old_status":"operational","new_status":"operational"},{"code":"xd49krvb57gz","name":"Shared Services - Collaboration Service","old_status":"operational","new_status":"operational"},{"code":"p4pjphltwm6f","name":"PTC Solutions Portal","old_status":"operational","new_status":"operational"},{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"operational"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Visualization Content Services","created_at":"2022-01-27T20:37:04.649Z","updated_at":"2026-11-05T11:35:56.600Z","position":1,"description":"Data Conversion Service","showcase":false,"start_date":"2022-01-27T00:00:00.000Z","id":"fxn9rgrztwv2","page_id":"ld8wp5t1jq62","group_id":"3r68f1zdwckn"},{"status":"operational","name":"PTC Solutions Portal","created_at":"2022-03-30T17:22:11.217Z","updated_at":"2026-11-05T11:35:56.652Z","position":1,"description":"Web application guiding people to the various PTC applications for which they have access.","showcase":false,"start_date":"2022-03-30T00:00:00.000Z","id":"p4pjphltwm6f","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"PTC Admin Center","created_at":"2022-01-03T16:14:01.253Z","updated_at":"2026-11-05T11:35:56.698Z","position":2,"description":"Web application used by customer administrators to manage access to PTC products.","showcase":false,"start_date":"2022-01-03T00:00:00.000Z","id":"6rf7v34pzs7c","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"PTC Account Services","created_at":"2022-03-30T17:21:20.384Z","updated_at":"2026-11-05T11:35:56.744Z","position":2,"description":"Backend services responsible for access control assignments, customer account memberships, and general user information.","showcase":false,"start_date":"2022-03-30T00:00:00.000Z","id":"snsm2yhbtbm1","page_id":"ld8wp5t1jq62","group_id":"3r68f1zdwckn"},{"status":"operational","name":"Kepware+","created_at":"2022-01-03T16:14:01.238Z","updated_at":"2026-11-05T11:35:56.787Z","position":3,"description":"Frontend Web Application for Kepware+","showcase":false,"start_date":"2022-01-03T00:00:00.000Z","id":"hjzsstl21djw","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"Collaboration Service","created_at":"2022-02-02T12:06:34.554Z","updated_at":"2026-11-05T11:35:56.827Z","position":3,"description":null,"showcase":false,"start_date":"2022-02-02T00:00:00.000Z","id":"xd49krvb57gz","page_id":"ld8wp5t1jq62","group_id":"3r68f1zdwckn"},{"status":"operational","name":"Creo+","created_at":"2022-01-27T20:37:50.112Z","updated_at":"2026-11-05T11:35:56.867Z","position":4,"description":null,"showcase":false,"start_date":"2022-01-27T00:00:00.000Z","id":"fp5cmqr14fnk","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"Vuforia Expert Capture","created_at":"2023-08-08T13:02:55.033Z","updated_at":"2026-11-05T11:35:56.902Z","position":6,"description":"Vuforia Expert Capture web application","showcase":false,"start_date":"2023-08-08T00:00:00.000Z","id":"72qlsqwhgnmx","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"Solution Manager","created_at":"2026-02-19T13:21:27.112Z","updated_at":"2026-11-05T11:35:56.943Z","position":7,"description":"Centralized management and monitoring for supported PTC cloud solutions on the Atlas platform.","showcase":true,"start_date":"2026-02-19T00:00:00.000Z","id":"d44xjy0kj9r1","page_id":"ld8wp5t1jq62","group_id":null}]},{"name":"Certain users cannot be added as Distribution List managers","status":"resolved","created_at":"2026-09-03T06:56:13.388Z","updated_at":"2026-09-08T08:47:03.392Z","monitoring_at":"2026-09-08T07:32:28.961Z","resolved_at":"2026-09-08T08:47:03.376Z","impact":"none","shortlink":"https://stspg.io/pls8gszjgxmp","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-03T06:56:13.380Z","reminder_intervals":"[]","id":"6d6dk2z3krv9","page_id":"ld8wp5t1jq62","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-08T08:47:03.376Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T08:47:03.376Z","display_at":"2026-09-08T08:47:03.376Z","deliver_notifications":true,"tweet_id":null,"id":"v6dwk0cljznv","incident_id":"6d6dk2z3krv9","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fixed version of the Distribution Center has been deployed and we are currently monitoring the situation.","created_at":"2026-09-08T07:32:28.961Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T07:32:28.961Z","display_at":"2026-09-08T07:32:28.961Z","deliver_notifications":true,"tweet_id":null,"id":"8p7rj4cf1b2y","incident_id":"6d6dk2z3krv9","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"The search box used to add new users as managers of distribution lists does not display certain users who have recently changed roles or were newly invited to the organization.\n\nThe issue has been identified, and the fix is currently in development. A targeted hotfix deployment for the Distribution Center UI is tentatively planned for September 8.","created_at":"2026-09-03T06:56:13.439Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T06:56:13.439Z","display_at":"2026-09-03T06:56:13.439Z","deliver_notifications":true,"tweet_id":null,"id":"x3cc1rnz6gph","incident_id":"6d6dk2z3krv9","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Vuforia Expert Capture","created_at":"2023-08-08T13:02:55.033Z","updated_at":"2026-11-05T11:35:56.902Z","position":6,"description":"Vuforia Expert Capture web application","showcase":false,"start_date":"2023-08-08T00:00:00.000Z","id":"72qlsqwhgnmx","page_id":"ld8wp5t1jq62","group_id":null}]},{"name":"Elevated API Errors","status":"resolved","created_at":"2026-07-15T08:40:03.864Z","updated_at":"2026-07-15T10:19:25.166Z","monitoring_at":"2026-07-15T09:06:47.682Z","resolved_at":"2026-07-15T10:19:25.151Z","impact":"minor","shortlink":"https://stspg.io/tlnw65p1gbg1","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-15T08:40:03.856Z","reminder_intervals":null,"id":"3yp36zq1hzbd","page_id":"ld8wp5t1jq62","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-15T10:19:25.151Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-15T10:19:25.151Z","display_at":"2026-07-15T10:19:25.151Z","deliver_notifications":true,"tweet_id":null,"id":"sj4cmsr0tvtw","incident_id":"3yp36zq1hzbd","custom_tweet":null,"affected_components":[{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-07-15T09:06:47.682Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-15T09:06:47.682Z","display_at":"2026-07-15T09:06:47.682Z","deliver_notifications":true,"tweet_id":null,"id":"5j87vpy72gbb","incident_id":"3yp36zq1hzbd","custom_tweet":null,"affected_components":[{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We're experiencing an elevated level of API errors and are currently looking into the issue.","created_at":"2026-07-15T08:40:03.929Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-15T08:40:03.929Z","display_at":"2026-07-15T08:40:03.929Z","deliver_notifications":false,"tweet_id":null,"id":"8512xv81mncy","incident_id":"3yp36zq1hzbd","custom_tweet":null,"affected_components":[{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Visualization Content Services","created_at":"2022-01-27T20:37:04.649Z","updated_at":"2026-11-05T11:35:56.600Z","position":1,"description":"Data Conversion Service","showcase":false,"start_date":"2022-01-27T00:00:00.000Z","id":"fxn9rgrztwv2","page_id":"ld8wp5t1jq62","group_id":"3r68f1zdwckn"}]},{"name":"Planned Vuforia Expert Capture Maintenance","status":"completed","created_at":"2026-07-02T14:56:06.489Z","updated_at":"2026-07-14T05:29:54.835Z","monitoring_at":null,"resolved_at":"2026-07-14T05:29:54.810Z","impact":"maintenance","shortlink":"https://stspg.io/r2kv41lzgfy7","scheduled_for":"2026-07-14T04:30:00.000Z","scheduled_until":"2026-07-14T05:30:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-07-14T03:30:11.692Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-02T14:56:06.481Z","reminder_intervals":null,"id":"ywbv3j47mqw4","page_id":"ld8wp5t1jq62","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed and version 3.27 was deployed. Initial tests were successful and we are continuing with the rest of our post-release testing.","created_at":"2026-07-14T05:29:54.810Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-14T05:29:54.810Z","display_at":"2026-07-14T05:29:54.810Z","deliver_notifications":true,"tweet_id":null,"id":"3xcb833v8brt","incident_id":"ywbv3j47mqw4","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-14T04:30:07.347Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-14T04:30:07.347Z","display_at":"2026-07-14T04:30:07.347Z","deliver_notifications":true,"tweet_id":null,"id":"l7fhdbnz6yjg","incident_id":"ywbv3j47mqw4","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-14T03:30:11.505Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-14T03:30:11.505Z","display_at":"2026-07-14T03:30:11.505Z","deliver_notifications":true,"tweet_id":null,"id":"pd58qw77xvvd","incident_id":"ywbv3j47mqw4","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"As part of our 3.27 release -- Vuforia Expert Capture will be temporarily unavailable on Tuesday, July 14 from 4:30 AM - 5:30 AM UTC.\n\nDuring this 1-hour window - users will be unable to access Vuforia Expert Capture. We apologize for any inconvenience.","created_at":"2026-07-02T14:56:06.544Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-02T14:56:06.544Z","display_at":"2026-07-02T14:56:06.544Z","deliver_notifications":true,"tweet_id":null,"id":"pnwj9g9xb442","incident_id":"ywbv3j47mqw4","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Vuforia Expert Capture","created_at":"2023-08-08T13:02:55.033Z","updated_at":"2026-11-05T11:35:56.902Z","position":6,"description":"Vuforia Expert Capture web application","showcase":false,"start_date":"2023-08-08T00:00:00.000Z","id":"72qlsqwhgnmx","page_id":"ld8wp5t1jq62","group_id":null}]},{"name":"Azure Maintenance","status":"resolved","created_at":"2026-05-29T06:03:20.477Z","updated_at":"2026-05-29T06:28:51.705Z","monitoring_at":"2026-05-29T06:22:25.374Z","resolved_at":"2026-05-29T06:28:51.687Z","impact":"none","shortlink":"https://stspg.io/2krmcbc1mwbk","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-29T06:03:20.459Z","reminder_intervals":"[]","id":"9rz63vqwhs28","page_id":"ld8wp5t1jq62","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-05-29T06:28:51.687Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-29T06:28:51.687Z","display_at":"2026-05-29T06:28:51.687Z","deliver_notifications":true,"tweet_id":null,"id":"xhdbz4s9b9b0","incident_id":"9rz63vqwhs28","custom_tweet":null,"affected_components":[{"code":"hjzsstl21djw","name":"Kepware+","old_status":"operational","new_status":"operational"},{"code":"6rf7v34pzs7c","name":"PTC Admin Center","old_status":"operational","new_status":"operational"},{"code":"fp5cmqr14fnk","name":"Creo+","old_status":"operational","new_status":"operational"},{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"operational","new_status":"operational"},{"code":"snsm2yhbtbm1","name":"Shared Services - PTC Account Services","old_status":"operational","new_status":"operational"},{"code":"xd49krvb57gz","name":"Shared Services - Collaboration Service","old_status":"operational","new_status":"operational"},{"code":"p4pjphltwm6f","name":"PTC Solutions Portal","old_status":"operational","new_status":"operational"},{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"operational"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-05-29T06:28:30.471Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-29T06:28:30.471Z","display_at":"2026-05-29T06:28:30.471Z","deliver_notifications":true,"tweet_id":null,"id":"mb1zxxps5ggw","incident_id":"9rz63vqwhs28","custom_tweet":null,"affected_components":[{"code":"hjzsstl21djw","name":"Kepware+","old_status":"operational","new_status":"operational"},{"code":"6rf7v34pzs7c","name":"PTC Admin Center","old_status":"operational","new_status":"operational"},{"code":"fp5cmqr14fnk","name":"Creo+","old_status":"operational","new_status":"operational"},{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"operational","new_status":"operational"},{"code":"snsm2yhbtbm1","name":"Shared Services - PTC Account Services","old_status":"operational","new_status":"operational"},{"code":"xd49krvb57gz","name":"Shared Services - Collaboration Service","old_status":"operational","new_status":"operational"},{"code":"p4pjphltwm6f","name":"PTC Solutions Portal","old_status":"operational","new_status":"operational"},{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"operational"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been provided by Azure. We are monitoring the status.","created_at":"2026-05-29T06:22:25.374Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-29T06:22:25.374Z","display_at":"2026-05-29T06:22:25.374Z","deliver_notifications":false,"tweet_id":null,"id":"80n4skl1wxdj","incident_id":"9rz63vqwhs28","custom_tweet":null,"affected_components":[{"code":"hjzsstl21djw","name":"Kepware+","old_status":"operational","new_status":"operational"},{"code":"6rf7v34pzs7c","name":"PTC Admin Center","old_status":"operational","new_status":"operational"},{"code":"fp5cmqr14fnk","name":"Creo+","old_status":"operational","new_status":"operational"},{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"operational","new_status":"operational"},{"code":"snsm2yhbtbm1","name":"Shared Services - PTC Account Services","old_status":"operational","new_status":"operational"},{"code":"xd49krvb57gz","name":"Shared Services - Collaboration Service","old_status":"operational","new_status":"operational"},{"code":"p4pjphltwm6f","name":"PTC Solutions Portal","old_status":"operational","new_status":"operational"},{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"operational"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"An unplanned maintenance procedure in Azure is creating intermittent issues in the Atlas platform. Incident is under investigation by Microsoft.","created_at":"2026-05-29T06:03:20.557Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-29T06:03:20.557Z","display_at":"2026-05-29T06:03:20.557Z","deliver_notifications":true,"tweet_id":null,"id":"rsht1pb517fv","incident_id":"9rz63vqwhs28","custom_tweet":null,"affected_components":[{"code":"hjzsstl21djw","name":"Kepware+","old_status":"operational","new_status":"operational"},{"code":"6rf7v34pzs7c","name":"PTC Admin Center","old_status":"operational","new_status":"operational"},{"code":"fp5cmqr14fnk","name":"Creo+","old_status":"operational","new_status":"operational"},{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"operational","new_status":"operational"},{"code":"snsm2yhbtbm1","name":"Shared Services - PTC Account Services","old_status":"operational","new_status":"operational"},{"code":"xd49krvb57gz","name":"Shared Services - Collaboration Service","old_status":"operational","new_status":"operational"},{"code":"p4pjphltwm6f","name":"PTC Solutions Portal","old_status":"operational","new_status":"operational"},{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"operational"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Visualization Content Services","created_at":"2022-01-27T20:37:04.649Z","updated_at":"2026-11-05T11:35:56.600Z","position":1,"description":"Data Conversion Service","showcase":false,"start_date":"2022-01-27T00:00:00.000Z","id":"fxn9rgrztwv2","page_id":"ld8wp5t1jq62","group_id":"3r68f1zdwckn"},{"status":"operational","name":"PTC Solutions Portal","created_at":"2022-03-30T17:22:11.217Z","updated_at":"2026-11-05T11:35:56.652Z","position":1,"description":"Web application guiding people to the various PTC applications for which they have access.","showcase":false,"start_date":"2022-03-30T00:00:00.000Z","id":"p4pjphltwm6f","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"PTC Admin Center","created_at":"2022-01-03T16:14:01.253Z","updated_at":"2026-11-05T11:35:56.698Z","position":2,"description":"Web application used by customer administrators to manage access to PTC products.","showcase":false,"start_date":"2022-01-03T00:00:00.000Z","id":"6rf7v34pzs7c","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"PTC Account Services","created_at":"2022-03-30T17:21:20.384Z","updated_at":"2026-11-05T11:35:56.744Z","position":2,"description":"Backend services responsible for access control assignments, customer account memberships, and general user information.","showcase":false,"start_date":"2022-03-30T00:00:00.000Z","id":"snsm2yhbtbm1","page_id":"ld8wp5t1jq62","group_id":"3r68f1zdwckn"},{"status":"operational","name":"Kepware+","created_at":"2022-01-03T16:14:01.238Z","updated_at":"2026-11-05T11:35:56.787Z","position":3,"description":"Frontend Web Application for Kepware+","showcase":false,"start_date":"2022-01-03T00:00:00.000Z","id":"hjzsstl21djw","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"Collaboration Service","created_at":"2022-02-02T12:06:34.554Z","updated_at":"2026-11-05T11:35:56.827Z","position":3,"description":null,"showcase":false,"start_date":"2022-02-02T00:00:00.000Z","id":"xd49krvb57gz","page_id":"ld8wp5t1jq62","group_id":"3r68f1zdwckn"},{"status":"operational","name":"Creo+","created_at":"2022-01-27T20:37:50.112Z","updated_at":"2026-11-05T11:35:56.867Z","position":4,"description":null,"showcase":false,"start_date":"2022-01-27T00:00:00.000Z","id":"fp5cmqr14fnk","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"Vuforia Expert Capture","created_at":"2023-08-08T13:02:55.033Z","updated_at":"2026-11-05T11:35:56.902Z","position":6,"description":"Vuforia Expert Capture web application","showcase":false,"start_date":"2023-08-08T00:00:00.000Z","id":"72qlsqwhgnmx","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"Solution Manager","created_at":"2026-02-19T13:21:27.112Z","updated_at":"2026-11-05T11:35:56.943Z","position":7,"description":"Centralized management and monitoring for supported PTC cloud solutions on the Atlas platform.","showcase":true,"start_date":"2026-02-19T00:00:00.000Z","id":"d44xjy0kj9r1","page_id":"ld8wp5t1jq62","group_id":null}]},{"name":"Cloud database outage","status":"resolved","created_at":"2026-03-05T07:52:23.748Z","updated_at":"2026-03-05T07:53:53.334Z","monitoring_at":null,"resolved_at":"2026-03-05T07:53:53.303Z","impact":"none","shortlink":"https://stspg.io/4fymjgp4qdwx","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-05T07:52:23.732Z","reminder_intervals":"[]","id":"3r3ncfpngxdv","page_id":"ld8wp5t1jq62","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-03-05T07:53:53.303Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-05T07:53:53.303Z","display_at":"2026-03-05T07:53:53.303Z","deliver_notifications":true,"tweet_id":null,"id":"l5tqgcm31fr3","incident_id":"3r3ncfpngxdv","custom_tweet":null,"affected_components":[{"code":"hjzsstl21djw","name":"Kepware+","old_status":"operational","new_status":"operational"},{"code":"6rf7v34pzs7c","name":"PTC Admin Center","old_status":"operational","new_status":"operational"},{"code":"fp5cmqr14fnk","name":"Creo+","old_status":"operational","new_status":"operational"},{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"operational","new_status":"operational"},{"code":"snsm2yhbtbm1","name":"Shared Services - PTC Account Services","old_status":"operational","new_status":"operational"},{"code":"xd49krvb57gz","name":"Shared Services - Collaboration Service","old_status":"operational","new_status":"operational"},{"code":"p4pjphltwm6f","name":"PTC Solutions Portal","old_status":"operational","new_status":"operational"},{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"operational"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"An issue with our cloud storage provider might create intermittent access issues to the platform.","created_at":"2026-03-05T07:52:23.838Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-05T07:52:23.838Z","display_at":"2026-03-05T07:52:23.838Z","deliver_notifications":true,"tweet_id":null,"id":"mv5jpv2n865d","incident_id":"3r3ncfpngxdv","custom_tweet":null,"affected_components":[{"code":"hjzsstl21djw","name":"Kepware+","old_status":"operational","new_status":"operational"},{"code":"6rf7v34pzs7c","name":"PTC Admin Center","old_status":"operational","new_status":"operational"},{"code":"fp5cmqr14fnk","name":"Creo+","old_status":"operational","new_status":"operational"},{"code":"fxn9rgrztwv2","name":"Shared Services - Visualization Content Services","old_status":"operational","new_status":"operational"},{"code":"snsm2yhbtbm1","name":"Shared Services - PTC Account Services","old_status":"operational","new_status":"operational"},{"code":"xd49krvb57gz","name":"Shared Services - Collaboration Service","old_status":"operational","new_status":"operational"},{"code":"p4pjphltwm6f","name":"PTC Solutions Portal","old_status":"operational","new_status":"operational"},{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"operational"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Visualization Content Services","created_at":"2022-01-27T20:37:04.649Z","updated_at":"2026-11-05T11:35:56.600Z","position":1,"description":"Data Conversion Service","showcase":false,"start_date":"2022-01-27T00:00:00.000Z","id":"fxn9rgrztwv2","page_id":"ld8wp5t1jq62","group_id":"3r68f1zdwckn"},{"status":"operational","name":"PTC Solutions Portal","created_at":"2022-03-30T17:22:11.217Z","updated_at":"2026-11-05T11:35:56.652Z","position":1,"description":"Web application guiding people to the various PTC applications for which they have access.","showcase":false,"start_date":"2022-03-30T00:00:00.000Z","id":"p4pjphltwm6f","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"PTC Admin Center","created_at":"2022-01-03T16:14:01.253Z","updated_at":"2026-11-05T11:35:56.698Z","position":2,"description":"Web application used by customer administrators to manage access to PTC products.","showcase":false,"start_date":"2022-01-03T00:00:00.000Z","id":"6rf7v34pzs7c","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"PTC Account Services","created_at":"2022-03-30T17:21:20.384Z","updated_at":"2026-11-05T11:35:56.744Z","position":2,"description":"Backend services responsible for access control assignments, customer account memberships, and general user information.","showcase":false,"start_date":"2022-03-30T00:00:00.000Z","id":"snsm2yhbtbm1","page_id":"ld8wp5t1jq62","group_id":"3r68f1zdwckn"},{"status":"operational","name":"Kepware+","created_at":"2022-01-03T16:14:01.238Z","updated_at":"2026-11-05T11:35:56.787Z","position":3,"description":"Frontend Web Application for Kepware+","showcase":false,"start_date":"2022-01-03T00:00:00.000Z","id":"hjzsstl21djw","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"Collaboration Service","created_at":"2022-02-02T12:06:34.554Z","updated_at":"2026-11-05T11:35:56.827Z","position":3,"description":null,"showcase":false,"start_date":"2022-02-02T00:00:00.000Z","id":"xd49krvb57gz","page_id":"ld8wp5t1jq62","group_id":"3r68f1zdwckn"},{"status":"operational","name":"Creo+","created_at":"2022-01-27T20:37:50.112Z","updated_at":"2026-11-05T11:35:56.867Z","position":4,"description":null,"showcase":false,"start_date":"2022-01-27T00:00:00.000Z","id":"fp5cmqr14fnk","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"Vuforia Expert Capture","created_at":"2023-08-08T13:02:55.033Z","updated_at":"2026-11-05T11:35:56.902Z","position":6,"description":"Vuforia Expert Capture web application","showcase":false,"start_date":"2023-08-08T00:00:00.000Z","id":"72qlsqwhgnmx","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"Solution Manager","created_at":"2026-02-19T13:21:27.112Z","updated_at":"2026-11-05T11:35:56.943Z","position":7,"description":"Centralized management and monitoring for supported PTC cloud solutions on the Atlas platform.","showcase":true,"start_date":"2026-02-19T00:00:00.000Z","id":"d44xjy0kj9r1","page_id":"ld8wp5t1jq62","group_id":null}]},{"name":"Long loading times for Procedures in Vuforia Editor and 3D Procedures in Vantage Web","status":"resolved","created_at":"2026-02-09T17:28:18.139Z","updated_at":"2026-02-25T18:15:56.659Z","monitoring_at":"2026-02-12T09:29:02.000Z","resolved_at":"2026-02-25T18:15:56.642Z","impact":"minor","shortlink":"https://stspg.io/dbk53x918n08","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-09T17:28:18.132Z","reminder_intervals":"12","id":"txyt7g655plr","page_id":"ld8wp5t1jq62","incident_updates":[{"status":"resolved","body":"Upon further monitoring and investigation - the performance issues are more periodic and less frequent than initially assumed. We have identified improvements that are now in development and targeting to include those improvements in our next 3.26 (April) release. In the meantime, if you are experiencing long load-times - please contact Technical Support where we can verify if it is a result of this issue and inform you when it has cleared.","created_at":"2026-02-25T18:15:56.642Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-25T18:15:56.642Z","display_at":"2026-02-25T18:15:56.642Z","deliver_notifications":true,"tweet_id":null,"id":"jk23kjf6df4z","incident_id":"txyt7g655plr","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"While the situation has improved, we are still seeing some rare intermittent load spikes. We continue to monitor the situation while working on further mitigations.","created_at":"2026-02-14T19:48:41.875Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-14T19:48:41.875Z","display_at":"2026-02-14T19:48:41.875Z","deliver_notifications":true,"tweet_id":null,"id":"nbz4kb7myx3t","incident_id":"txyt7g655plr","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"A mitigation has been deployed at around 2026-02-12 8:50 UTC and we are monitoring the situation.","created_at":"2026-02-12T09:29:02.707Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-12T09:55:13.953Z","display_at":"2026-02-12T09:29:02.000Z","deliver_notifications":true,"tweet_id":null,"id":"bys8xj31yygn","incident_id":"txyt7g655plr","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue has been identified and a mitigation is currently implemented and tested. We plan to provide a hotfix during this week, while we continue to monitor the situation.","created_at":"2026-02-10T11:00:22.152Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-10T11:00:22.152Z","display_at":"2026-02-10T11:00:22.152Z","deliver_notifications":true,"tweet_id":null,"id":"tlnnsj6wxhbf","incident_id":"txyt7g655plr","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Vuforia Vantage (Mobile) as well as 2D procedures in Vantage Web are unaffected. It appears to be an intermittent issue, and a potential root cause is currently under investigation. We are monitoring the situation and are preparing a workaround.","created_at":"2026-02-09T17:28:18.253Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-09T17:28:18.253Z","display_at":"2026-02-09T17:28:18.253Z","deliver_notifications":true,"tweet_id":null,"id":"vtvr6k02dh8k","incident_id":"txyt7g655plr","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Vuforia Expert Capture","created_at":"2023-08-08T13:02:55.033Z","updated_at":"2026-11-05T11:35:56.902Z","position":6,"description":"Vuforia Expert Capture web application","showcase":false,"start_date":"2023-08-08T00:00:00.000Z","id":"72qlsqwhgnmx","page_id":"ld8wp5t1jq62","group_id":null}]},{"name":"Planned PTC Platform Scheduled Maintenance","status":"completed","created_at":"2026-02-19T13:16:58.705Z","updated_at":"2026-02-25T15:30:07.754Z","monitoring_at":null,"resolved_at":"2026-02-25T15:30:07.719Z","impact":"maintenance","shortlink":"https://stspg.io/m865cvq6c0t2","scheduled_for":"2026-02-25T15:00:00.000Z","scheduled_until":"2026-02-25T15:30:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-02-25T14:00:11.495Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-02-19T13:16:58.700Z","reminder_intervals":null,"id":"8qwnsqs8wjrx","page_id":"ld8wp5t1jq62","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-02-25T15:30:07.719Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-25T15:30:07.719Z","display_at":"2026-02-25T15:30:07.719Z","deliver_notifications":true,"tweet_id":null,"id":"rkvy8n1d0jq3","incident_id":"8qwnsqs8wjrx","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"under_maintenance","new_status":"operational"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-02-25T15:00:11.088Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-25T15:00:11.088Z","display_at":"2026-02-25T15:00:11.088Z","deliver_notifications":true,"tweet_id":null,"id":"tnm6wm57mm5s","incident_id":"8qwnsqs8wjrx","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"degraded_performance","new_status":"under_maintenance"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-02-25T14:00:11.385Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-25T14:00:11.385Z","display_at":"2026-02-25T14:00:11.385Z","deliver_notifications":true,"tweet_id":null,"id":"692yncp82bkf","incident_id":"8qwnsqs8wjrx","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-02-19T13:23:14.460Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-19T13:23:14.460Z","display_at":"2026-02-19T13:23:14.460Z","deliver_notifications":true,"tweet_id":null,"id":"t8ktghyb2nzc","incident_id":"8qwnsqs8wjrx","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"d44xjy0kj9r1","name":"Solution Manager","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-02-19T13:18:46.674Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-19T13:18:46.674Z","display_at":"2026-02-19T13:18:46.674Z","deliver_notifications":true,"tweet_id":null,"id":"82rfx4394lb1","incident_id":"8qwnsqs8wjrx","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"scheduled","body":"We will be undergoing scheduled maintenance between 9:00–9:30 AM CT. While no interruption is expected, a brief service disruption lasting a few seconds may occur.","created_at":"2026-02-19T13:16:58.752Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-19T13:16:58.752Z","display_at":"2026-02-19T13:16:58.752Z","deliver_notifications":true,"tweet_id":null,"id":"2vc4k3ls61j3","incident_id":"8qwnsqs8wjrx","custom_tweet":null,"affected_components":[{"code":"72qlsqwhgnmx","name":"Vuforia Expert Capture","old_status":"degraded_performance","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Vuforia Expert Capture","created_at":"2023-08-08T13:02:55.033Z","updated_at":"2026-11-05T11:35:56.902Z","position":6,"description":"Vuforia Expert Capture web application","showcase":false,"start_date":"2023-08-08T00:00:00.000Z","id":"72qlsqwhgnmx","page_id":"ld8wp5t1jq62","group_id":null},{"status":"operational","name":"Solution Manager","created_at":"2026-02-19T13:21:27.112Z","updated_at":"2026-11-05T11:35:56.943Z","position":7,"description":"Centralized management and monitoring for supported PTC cloud solutions on the Atlas platform.","showcase":true,"start_date":"2026-02-19T00:00:00.000Z","id":"d44xjy0kj9r1","page_id":"ld8wp5t1jq62","group_id":null}]}]
}
